Free shipping on US orders $75 or more.
How much will it cost to ship my order?
The Marble Jar charges a flat rate of $6 for orders up to $75. Orders more than $75 are shipped for free within the continental US.
International rates apply for all orders that are being shipped outside the United States. **Please note that duties, taxes, and carrier brokerage fees are strictly enforced, and are not included in the order amount at checkout. These will be assessed upon delivery by the postal carrier, and must be paid by the order recipient.
When can I expect my order to ship?
Most in-stock items ship within 1 business day of ordering. Some orders may take up to 2 business days to process. Your orders may arrive in multiple shipments. Shipping times for backordered items will be listed with the product.
Can I cancel or modify my order before it ships?
To cancel an order prior to shipping, please contact our team at email@example.com.
How will I know when my order has shipped?
You will receive an email notification confirming shipment (be sure to check your spam folder).
If items in my order ship separately, will I be charged extra?
Your order may ship in multiple packages, but rest assured you will not be charged any additional shipping and handling fees. The shipping and handling fee quoted at checkout (if any) will be the amount you pay.
Do you ship to PO Boxes and APO/FPO addresses?
Yes, we ship to PO boxes and APO/FPO addresses. Orders shipped to PO boxes are sent via USPS Priority Mail.
What is The Marble Jar’s Return Policy?
If you are not satisfied with your purchase for any reason, please let us know so we can help. All unused merchandise may be returned within 30 days.
If I mail a return, when will I be refunded?
Once we receive your refund request or product to be exchanged, we will process it within 1-2 business days. A refund will then be credited back to your original method of payment.
What methods of payment do you accept?
We accept Visa, MasterCard, American Express, and The Marble Jar e-gift cards.
If I place an order, when will I be charged?
Your selected method of payment will be charged upon placing your order. You will receive an email notification confirming your order.
How do I use a promo code?
Promo codes may be entered in your cart. In the right hand column, click Enter a Promo Code and enter the code. Only one promo code may be applied per order.
To reach out to The Marble Jar, please drop a note to firstname.lastname@example.org, or click on the help button on the bottom right corner of any page on our website. We’d love to hear from you!
Our customer service team responds Monday through Friday from 9:00 am – 5:00 pm. We’ll get back to you as soon as possible!